Refund and Returns Policy

At Divyahimachal Bazaar, we strive to ensure customer satisfaction with the products and services we provide. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds

• Eligibility for Refund: To be eligible for a refund, you must notify us within 14 days of your purchase and provide valid proof of purchase (invoice, order number, etc.).
• Refund Process: Once your request is received, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original method of payment within 7-10 business days.
• Non-Refundable Items: Certain products or services may not be eligible for refunds, such as digital products that have been downloaded, personalized services, or content that has been accessed.

Returns

• Eligibility for Returns: Products can be returned if they are defective, damaged, or do not match the description provided at the time of purchase. Items must be unused and in their original packaging.
• Return Process: To initiate a return, contact our customer service team at ecom@divyahimachal.com. We will provide you with the return shipping instructions. Return shipping costs will be covered by the customer unless the item was received damaged or incorrect.
• Refund for Returns: Once your returned item is received and inspected, we will notify you about the refund approval. If approved, the refund will be processed to your original payment method.

Exchanges

If you received a defective or damaged item, you may request an exchange. Please contact us at ecom@divyahimachal.com for assistance.

Contact Us

For any questions regarding refunds or returns, please reach out to us via email at ecom@divyahimachal.com or call us at [Phone Number].s.